Refund policy
Customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
Returns are accepted within 7 days of receiving your order if:
- The item is unused and unworn.
- Original tags are attached.
- The product is in its original packaging.
- The item has not been washed, altered, or damaged by the customer.
Non-Returnable Items
We cannot accept returns for:
- Used or washed items
- Products without original tags
- Items damaged after delivery
- Sale or clearance items (unless damaged or incorrect)
Damaged or Incorrect Items
If you receive:
- A damaged product
- Wrong size
- Wrong item
Please contact us within 48 hours of delivery with clear photos. We'll arrange a replacement or refund after verification.
Refund Process
Once your returned item is inspected and approved:
- Refunds will be processed within 5–10 business days.
- Refunds will be issued using the original payment method whenever possible.
Exchange Policy
Exchanges are available for:
- Wrong size
- Manufacturing defect
- Incorrect item received
Subject to stock availability.
Shipping Charges
- Customers are responsible for return shipping unless the mistake is ours.
- Original shipping charges are non-refundable.