Exchange Policy

At Azmia By AS, customer satisfaction is our priority.

Exchange Eligibility

We gladly offer exchanges if:

• The item is unused, unwashed, and unworn.
• Original tags and packaging are intact.
• Exchange request is submitted within 7 days of receiving the parcel.

Sale Items

Products purchased during promotions, clearance sales, or special discounts are not eligible for exchange unless the item received is damaged or incorrect.

Wrong or Damaged Item

If you receive:

• A wrong product
• A damaged product
• A manufacturing defect

Please contact us within 48 hours of delivery with:

• Order number
• Clear photos
• Brief explanation

Our team will arrange the exchange after verification.

Exchange Process

1. Contact us through WhatsApp or Email.
2. Share your order details.
3. Our team will guide you through the exchange procedure.
4. After receiving and inspecting the returned item, your replacement will be dispatched.